Quantities calculated by Naturally Tiles staff from plans or measurements provided are our best estimate only and should be verified by an onsite measure before tiling commences. Naturally Tiles will not accept responsibility for any tile surplus or shortfall and cannot accept returns on indent items.
Naturally Tiles quotes are valid for 14 days from the date of issue.
It is the purchaser’s responsibility to ensure they have enough tiles to complete their area. We cannot guarantee further supply of the same batch and/or product.
It is the purchaser’s responsibility to ensure they have enough tiles to complete their area. We cannot guarantee further supply of the same batch and/or product.
On indent orders, once tiles arrive in New Zealand, complimentary storage is available for one month. If the goods are in stock, complimentary storage is available for one month from when the order is placed.
As a courtesy we can arrange freight and delivery of your tiles. However please note the responsibility of getting the tiles to site lies with the purchaser.
On delivery, verify that the goods are as selected and that the shade, sizing, and grading are acceptable. Claims regarding these issues cannot be accepted after installation. Please note that shading and sizing may vary from batch to batch.
A 20% handling fee applies to all returns. We will provide a store credit only for full unopened boxes (minimum 3 boxes) within 30 days of the purchase providing they are in saleable condition and accompanied by the original purchase invoice.End of lines, sale items, damaged, opened, or partial boxes are not returnable.
We will meet our commercial obligations under the Consumer Guarantees Act.For any further queries, please contact our team directly.
Naturally Tiles
13 Mandeville Street
PO Box 42052
Christchurch 8011
